Shipping + Returns

American Power Systems, Inc. provides fast, cost-effective, dependable shipping options to our customers in the United States and around the world.

Our internal shipping and returns department understands worldwide logistics, customs regulations and proper shipping nomenclature -- including export codes, import codes and Incoterms -- to ensure a smooth delivery experience across borders.

Our Partners

We ship primarily via FedEx and DHL, providing a variety of options to meet your needs, from next-day air to standard ground service.

As an approved DHL Global Public Sector Partner, we provide the best international shipping rates available today. In addition, through this exclusive partnership, we are able to provide expedient door-to-door delivery of shipments of any weight or size with no fuel surcharges.

We also have the capability to work hand-in-hand with your shipping partner of choice.

Estimated Shipping Costs

Our shipping and returns team continuously explores and evaluates delivery options to ensure the best, most cost-effective service to our customers.

As of June 2020, shipping costs are still being impacted by COVID-19 in every industry. As always, your sales representative will be able to provide the most accurate shipping quote at the time of purchase.

View our Shipping Cost Estimator.

Product Support & Returns

Having a problem with one of our products? We’re here to help!

As a first step, please complete our online Product Support form. If you need assistance with the form, please contact us directly, and we will help you.

After you complete the form, someone will contact you with next steps.

Please note that returned items require APS prior notification and approval. Returned products must be accompanied by an RMA (Return Material Authorization). Items shipped to us without an RMA cannot be processed.

To inquire about whether your item is still under warranty, and/or to request an RMA, please complete the Product Support form, and someone will contact you to assist.

Returning Items to APS

Once APS issues an RMA (Return Material Authorization), products may be returned to us.

Guidelines for return shipments apply:

  • Returned items must be appropriately packaged to protect them from damage during transport.
  • Items must be shipped freight prepaid. This applies to both domestic and international shipments.

For complete information about proper return shipping, please view our Return Shipping Instructions.

Need help?

With questions or concerns, please contact us.